Refunds & Returns Policy

Maple Street Market (MSM) is a marketplace of independent sellers and shops. Sellers (and shops) will handle refunds, returns and exchanges differently.

For Buyers

Each seller (or shop) may have a different method of handling refunds and returns. Thus, buyers should familiarize themselves with the seller or shop policies before purchasing. If you have questions, your seller or trading partner will gladly answer them.

For Sellers

Sellers on MSM are expected to clearly state return and refund policies in your listing(s) and/or storefront. As a seller, you have a responsibility to inform your customers how you manage your listings and handle issues or problems with a transaction.

Keep in mind that MSM provides the marketplace but isn't directly involved in transactions between individual buyers and sellers.

If an issue can't be resolved between a buyer and seller, either party can contact MSM for help in bringing the dispute to a conclusion.